DCS Telecom Tips on Choosing The Right Telephone Systems For Y | Page 15

PBX vs. VoIP
 Flexibility
 With a traditional PBX system, the number of lines you receive depends on the
size of the package you purchase. To expand your operation you would need
to buy more connections or upgrade your package. With VoIP, the number of
phone numbers you have is only limited by your bandwidth (Internet speed).
 Functionality
 An IP PBX system can provide some VoIP functions while maintaining the
advantages of a standard landline. However, a pure VoIP system has a large
number of additional services not available on PBX. With VoIP, specific phone
numbers can be programmed to reroute to voicemail or to the private cell
phones of staff members. While PBX calls can be programmed to some extent,
they are still restricted to operating within the limitations of the standard
telephone network. VoIP calls can also be transcribed into an email and
integrated into a CRM system which can then be used by customer service
assistants to keep track of customer issues.