DCS Telecom PBX Telephone System - Phone system is supposed to | Page 4

Why Your Business Needs a PBX
Telephone System
Typical aspects of small business PBX Systems:
 Automatic fax detection and faxes redirects features: these eliminate the need to have a
dedicated fax line, thereby saving money
 The automatic route selection feature automatically matches up telephone calls with specific
telephone lines, like in the case of abroad or long distance calls.
 The Call Cascade provided by this type of small business PBX system can be structured to
redirect an employee’s incoming phone calls to co-workers extensions in case they are not
available. Also, potential customers and clients are able to reach a friendly company’s
representative but not a voicemail box.
 The Call Queue allows the caller to leave their message, remain on hold as well as go back to
the automatic attendant for redirection guiding. On the same note, the employee is
immediately alerted when a call is in the queue waiting for them.
 The system facilitates for conference calls, which eliminates the need to spend money on
outside sources.
 Call forwarding
 Dial-by-name directory
 Transferring calls
 The voicemail feature eliminates the need to pay monthly voicemail fees to telephone service
companies
 The restriction option prohibits unnecessary and expensive long distance phone calls by
employees.