DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 3

Why Your Business May Benefit
from IP Phone Systems?
■ By using an IP phone system, arranging group calls will become a breeze.
Depending on your service provider, you can actually connect several users at
the same time and discuss your business strategies for as long as you want.
■ By opting for this service, you will be able to enjoy an interesting feature
called "Music on Hold". It may seem a simple feature but it goes a long way
in healing your callers to stay occupied and entertained while your
representatives are busy serving other callers. It really makes sense to invest
in something that would save your callers from hearing nothing but white
noise while waiting for someone to respond to their calls. Interestingly, you
can customize the audio to match your brand image – you can also use a
specific playlist as well.
■ A phone menu or attendant menu is also available for people using the
internet to make and receive phone calls. By using this particular feature, you
will be giving your callers a chance to use their dial pad to reach their desired
destination. You can also customize the attendant menu according to the
nature of your calls. For instance, if you receive several calls inquiring about
your physical location, you can have all the details recorded and let users
listen to it without bothering any of your customer service representatives.