DCS Telecom How Can Hosted PBX Help You Gain The Communication | Page 3

THINGS TO CHECK BEFORE IMPLEMENTING
A HOSTED PBX SOLUTION
• It is important to ensure that you have the infrastructure needed to start using a hosted PBX
service. A good idea is to work with a service provider and have them review your current
network infrastructure first. They will check it for compatibility and offer advice as well. You would
require certain tools and equipment to start using the service. For instance, you need to have
Power-over-Ethernet switches to make use of a hosted PBX service. In the absence of a compatible
switch, you will not be able to use the service.
• Be sure to educate yourself about the security of your hosted PBX system. Many businesses do not
realize the importance of keeping their system secure. The use of the internet makes it less secure,
but you can use certain tools to enhance security. Similarly, you need to talk to the service
provider and ask them about the tools they are using to ensure better security. Not paying
attention to this point could cost you dearly, so ensure that your PBX system is safe and secure.
• Check the quality of your connection. You have to bear in mind that you will be using a hosted
service the quality of which depends directly on your internet connection. Therefore, it is a good
idea to evaluate the quality of your broadband connection before investing in a PBX system. You
should always check the jitter first, which is the result of a congested network. It can keep you
from enjoying a steady stream of data packets. Similarly, you should also check latency and
packet loss. If you are opting for a hosted PBX system, you need to ensure that your connection
does not experience any packet loss. You will notice a change in voice quality even when there is
a 1% packet loss.