GOAL 1
Deliver Efficient and Effective Community Supervision
Measurable Objective
M . O . 1 - Increase the percentage of Key Performance Indicators ( KPIs ) reaching targets from 33 % in FY 2021 to 67 % by the end of FY 2022 and 100 % by the end of FY 2023 . BELOW TARGET ( 22 %)
Strategy / Strategy Description
Strategy 1 - Upgrade the DCS Performance Measurement System to include ( 1 ) a DCS Leaderboard and ( 2 ) Personalized Notifications .
The DCS Performance Measurement System consists of nine Key Performance Indicators ( KPIs ) for evaluating the overall success of our Person-Centered Supervision ( PCS ) model . PCS entails recognizing people as unique individuals with their own strengths , needs , and goals . Additionally , PCS leverages research and technology to prioritize activities that promote success among probationers and parolees , such as addressing needs and tailoring services . Therefore , our KPIs show progress in the areas of primary focus for DCS employees : ( 1 ) Employment ( 2 ) Addiction ( 3 ) Homelessness ( 4 ) Mental Health ( 5 ) Education ( 6 ) Restitution ( 7 ) Supervision Technique ( 8 ) Community Supervision and ( 9 ) Interaction Frequency . To support the efforts of officers and linelevel supervisors , we have started planning two new features for our performance measurement system . First , we will launch a ' DCS Leaderboard ' that ranks judicial circuits by collective performance . We hope to enhance team camaraderie around KPIs by introducing a competitive element . Second , officers will start receiving ' Personalized Notifications ' regarding the progress of their KPIs . With a working feedback mechanism , we can provide positive reinforcement for the activities that represent the successful implementation of Person-Centered Supervision . Currently , DCS displays KPIs on our Executive Dashboard ( See Completed Strategy Below ), which is hosted by Tableau Online . Before developing the ' DCS Leaderboard ' and ' Personalized Notifications ' upgrades , we must integrate the KPIs into our current case management system . To this end , we have designed the KPI Caseload Progress Tool , which is in the development phase with our IT department .
Status
On Target
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