PERFORMANCE MEASURES
PERFORMANCE MEASURES
Percentage of Records Requests Processed Over-The-Counter
Metric Target Actual 85 % 90 %
Inspections per inspector / day ( building ) 11 11 Inspections per inspector / day ( electrical ) 11 11 Inspections per inspector / day ( plumbing ) 11 10
Percentage of Life Hazards or Lack of Heat Complaints Responded to Within One Business Day
Percentage of Non-Hazard Complaints Responded to Within Three Business Days
Percentage of Non-Hazard Housing Inspection Complaints Responded to Within Three Business Days
Number of Seismic Safety Outreach Program ( SSOP ) ambassadors graduated from training
Percent of property owners under the Mandatory Soft Story Seismic Retrofit Program that have complied with requirements
Percentage of Permit Applications for Multi-Family Residential and / or Mixed-Use Buildings Reviewed Within 42 Calendar Days
Percentage of Permit Applications for Office and / or Commercial Buildings Reviewed Within 42 Calendar Days
100 % 85 %
85 % 98 %
85 % 89 %
3,025 3,121
100 % 80 %
92 % 96 %
92 % 98 %
Percentage of Permit Applications for One and Two Family Dwellings Reviewed Within 28 Calendar Days
Percentage of Permit Applications for Other Buildings Reviewed Within 42 Calendar Days
Percentage of Pre-Application Meetings Conducted Within 14 Calendar Days
Percentage of Site Permit Applications reviewed with construction valuation greater than $ 4,000,000 reviewed within 42 calendar days
Percentage of Site Permit Applications reviewed with construction valuation less than $ 3,999,999 reviewed within 30 calendar days
92 % |
97 % |
92 % |
93 % |
92 % |
91 % |
85 % |
88 % |
85 % |
74 % |
Percentage of Submitted Projects Audited for Quality Assurance by Supervisors
92 % 78 %
Timeliness of Distributing Submitted Drawings 92 % 96 %
Percentage of Records Requests Processed Within 15 Business Days - Revised for Mid-Year 2019-2020
90 % 95 %
Percentage of Reports of Residential Building Records ( 3R reports ) Produced Within Seven Business Days
93 % 99 %
10 Department of Building Inspection | Fiscal Year 2019 - 20 Annual Report