CWC COVID Operations Plan -Fall 2021 - Page 18

INFORMATION TECHNOLOGY

The IT plan is designed to be flexible and responsive to the needs of students and staff , which will certainly vary based on the nature of how the educational services are provided in response to virus activity . Fundamentally , the CWC IT department is a support department to the college ’ s academic mission and administrative support units . Technology is likely a part of many other areas of the reopening plan , and the the department stands ready to assist and support in whatever ways requested .
Open Computer Labs ( Library , SSS TRIO , Lander , Jackson ):
Open computer labs are available for walk in user traffic when scheduled to be open . Users will wipe down keyboard / mouse / work area upon starting and stopping use .
Scheduled Classes in Computer Labs
Classes scheduled in computer labs will follow the COVID-19 mitigation requirements listed above for classrooms including cleaning / sanitation before and after use . Students enrolled in these classes do not need to reserve / schedule class time . These classroom computer labs will be locked when no class is scheduled and are unavailable for use except during scheduled class times .
Home Internet
The CWC Library has available for student checkout a limited number of mobile hotspots where adequate cell service exists but not other internet connectivity .
Drive-Up WiFi :
Currently , CWC provides WiFi access to the Health & Science Center and Lander Center parking lots for drive-up internet . If additional capacity is needed , CWC will expand WiFi to other drive-up locations .
Student Laptops
Currently , CWC provides Zoom capable student laptops for check out in the Library , SSS TRIO lab , Lander , and Jackson Centers .
Remote Access for Staff
Remote 2 and 3 Shared Access : all full-time ( and part time staff as requested by supervisor and approved by HR ) have access via RDP to the shared Remote2 / Remote3 ( or similar ) servers that provide on-campus e-services remotely D2D RDP : if an employee has specialized software installed on their work computer , upon request by supervisor and approved by the CIO , remote access to the employee desktop will be provided . This allows the employee to work on their office computer while off-campus remotely .
Training
The CWC IT department offers training on-demand and by request . Currently , training is available on newly implemented services ( electronic PO and electronic travel requisition ), Zoom video conferencing , JIVE phone system , and Remote2 / Remote3 RDP access .