5
Management Challenges
in the Cardiac Cath Lab
Andrea Watkinson
opportunity to maintain their work hours and expand their skills.
Scottsdale Health
We were making significant strides in preserving work hours, but
due to decreased standby and certification pay rates, shift
differential, and overall employee benefits, employees still felt
devalued and gradually became more dissatisfied and
disengaged.
Working together, staff and management
expanded the action plan to include working with key
administrators and executives in the organization to increase
communication. The staff not only wanted to get to know the key
executives who were making the decisions, but they wanted the
executives to get to know them—to know the life-changing
commitment, skill level, and hard work it takes to work in a
Cardiac Cath Lab. This process entailed inviting executives to
Cath Lab staff meetings and spending time in the lab observing
cases.
Opening lines of communication and establishing
relationships helps to create a network of shared governance,
understanding, respect, and trust—something our staff
desperately ne