CV 56 2024 | Page 70

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The current standard product range has been developed from customer research and combines creativity and innovation , with expert design and high-quality craftsmanship to ensure homes meet the needs of local buyers . It also offers greater efficiencies from a cost control , visibility and build perspective .
Importantly , every detail is checked and inspected before the keys are handed over to the new customer . Site managers take great pride in their job – that ’ s obvious when you look at the number of awards they ’ ve won for quality .
Miller Homes are also committed to making their homes as energy efficient as possible , giving buyers a pleasant surprise when they get their fuel bills at the end of each month .
And then there ’ s the all-important location . Some people crave country quiet whilst others want the convenience of urban living . The Company try to find the best spot to suit every taste , by putting urban where it ’ s also pretty quiet and rural where it ’ s also pretty convenient . Not only that , but Miller Homes also make the most of the setting , making sure their developments stand out from the crowd .
Throughout the year , the housebuilder asks an independent research company to find out whether their customers would recommend them . The current rating is 92 % positive ( 2023 average ) and that ’ s about more than just great houses .
It is about everything else Miller Homes do to make buying a home simple and straightforward but also enjoyable and exciting . It ’ s about keeping in touch and helping find what buyers want . Helping them buy their new home once they ’ ve found it and letting them know about the Company ’ s assistance schemes .
It ’ s also about keeping buyers up-to-date with the build in whichever way suits them best – email , text or post - and being there to help when needed because Miller Homes know buying a new home is one of the biggest purchases people will ever make .
Miller Homes do their very best to help buyers find what they ’ re looking for in the way which most suits them and this is done as unobtrusively as possible .
When a buyer finds a development they are interested in , they can talk to one of the housebuilder ’ s experienced Development Sales Managers . They will talk buyers through the homes which will best meet their requirements and let them know about any special offers that might be of interest .
If an interested party decide to buy , the Company will help in any way they can . Miller Homes can provide help and advice if required and keep buyers informed as the new home is being built and get them involved at the appropriate time to add the personal touch ; such as the kitchen , tiles , and flooring .
When it ’ s time to hand over the keys , they ’ ll organise a meeting to go over all the important , practical information about how the home works and provide full instructions for everything .
Whilst Miller Homes will leave the buyer in peace to enjoy their new home , that is not the end of the relationship as they are on hand for as long as they are needed and that ’ s the kind of relationship they like .
Looking ahead , the Company undertook significant activity to identify new open-market sites , as well as to advance the planning status of strategic sites . These combined efforts