EMIRATES DRIVING INSTITUTE
NATIONWIDE INBOUND
PPL ELECTRIC UTILITIES
I want to share one of the simplest— and most appreciated— actions we’ ve taken. Before COVID, we worked on-site five days a week, and Customer Service Week was a fun and easy celebration to plan. That first year, in addition to a small gift, every supervisor sent their employees a handwritten card with a personalized message of sincere gratitude.
When planning this year’ s Customer Service Week, supervisors were adamant about continuing the tradition. They genuinely enjoy writing the cards and recognizing their teams, and employees truly value receiving them.
In short: meaningful gestures don’ t need to be grand or elaborate to make an impact. When they come from a place of genuine care, they resonate deeply.
JESSICA LYNN CAREY
SENIOR MANAGER, CUSTOMER CARE
EMIRATES DRIVING INSTITUTE
Greetings from Dubai!
I am the Call Center Manager for Emirates Driving Institute in Dubai, United Arab Emirates. We serve learner drivers across all types of driving licenses, across all stages of their journey.
We have been celebrating customer service week since 2017, and I believe the consistent action of celebrating has itself a lasting impact. We decorate the department, we have daily individual activities, one large team activity( dividing the team into groups), usually one team lunch during the week, cake cutting and prizes. The team activity has consisted of artwork competition( artwork displayed in our facilities), rocket building, tallest tower building and so forth. We follow the same structure each year, only changing the theme and activities, all with the aim of teambuilding and learning at the core. There have been years where we had to be creative regarding activities, especially in periods when workload was high, but we are proud to have been consistent( albeit toned down during hard times), showing our staff that they are worth it. Our signed pledges are framed and hanging in our meeting room( with frames ready for 2025 and 2026 – completing 10 years of celebrating customer service week), as a reminder for ourselves, and for all future staff and visitors to see.
Thank you for your efforts in inspiring and leading the way in showing appreciation for our ambassadors. Looking forward to our 2025 celebration!
ELIN BIN HENDI
CALL CENTRE MANAGER
12 CONTACT CENTER PIPELINE
NATIONWIDE INBOUND
Nationwide Inbound has made Customer Service Week festivities memorable in many ways. One celebration that I feel had a lasting impact was when we invited a caricature artist to create portraits of our employees. The guests of honor loved receiving such a fun and unique keepsake, and we also displayed several portraits in our breakroom for everyone to enjoy. It was a celebration that not only brought smiles in the moment but also left a lasting reminder of appreciation and recognition long after the week was over.
It is important to us to have a specific theme for our ATSI celebration( Customer Service Week). This year’ s theme is“ You are the Heart of the Call Center.” We will have candy hearts, paper hearts with recognition notes, heart-shaped balloons, and encourage everyone to wear red, pink, or heart-themed attire on the day for team photos. I will be wearing a stethoscope as well!
ANN LINKER
CULTURE & ENGAGEMENT COORDINATOR