• Customer Intelligence is a type of BI used for collection and analysis of the customer data . It is an emerging technology for a better understanding of the customer experience insights . It also offers organisations with a financially accountable view of their customer information .
• It helps organisations in understanding their top customers with their improving financial performance .
• One of the major trends in the market is a swift transition from multichannel customer engagement in Omni-channel customer engagement .
Customer Intelligence Market – Global Market Drivers , Opportunities , Trends , and Forecasts , 2015-2020
Market Overview
• Customer Intelligence is a type of BI used for collection and analysis of the customer data . It is an emerging technology for a better understanding of the customer experience insights . It also offers organisations with a financially accountable view of their customer information .
• It helps organisations in understanding their top customers with their improving financial performance .
• One of the major trends in the market is a swift transition from multichannel customer engagement in Omni-channel customer engagement .
Customer Intelligence Market – Global Market Drivers , Opportunities , Trends , and Forecasts , 2015-2020