• Customer Intelligence is a type of BI used for collection and analysis of the customer data. It is an emerging technology for a better understanding of the customer experience insights. It also offers organisations with a financially accountable view of their customer information.
• It helps organisations in understanding their top customers with their improving financial performance.
• One of the major trends in the market is a swift transition from multichannel customer engagement in Omni-channel customer engagement.
Customer Intelligence Market – Global Market Drivers, Opportunities, Trends, and Forecasts, 2015-2020
Market Overview
• Customer Intelligence is a type of BI used for collection and analysis of the customer data. It is an emerging technology for a better understanding of the customer experience insights. It also offers organisations with a financially accountable view of their customer information.
• It helps organisations in understanding their top customers with their improving financial performance.
• One of the major trends in the market is a swift transition from multichannel customer engagement in Omni-channel customer engagement.
Customer Intelligence Market – Global Market Drivers, Opportunities, Trends, and Forecasts, 2015-2020