Customer Annual Review 2016 - Page 25

Of course there are other things to watch out for in the year ahead, including a change to the Right to Buy rules. Previously many of you who looked to buy your home were only entitled to the Right to Acquire your home – meaning you benefitted from a discount of up to £16k. But following a Government announcement last year, you might be eligible for Voluntary Right to Buy when it comes into force, meaning the discount could be anything up to £79k off the price of your home. The details from the Government are still very sketchy on this, with no clear idea of when this will be launched. However, if you’re interested in buying your home, this might be just the thing to help you on your way. For more information, visit the Government’s website here.

Finally, as always we will continue to develop and improve services over the next year – but we can only do this with your help. It’s only through your involvement and feedback that we can understand what’s really important to you and what is and isn’t working. So I would urge you to get in touch and share your thoughts – take a look back on page 22 for all the ways you can contact us.

We’ll keep you in touch with how things are developing over the year through the news hub on our website and you can also track how we’re performing for you over the next 12 months on the feedback area of our website, which you can find here.

Thanks again for all your feedback and comments.

All the best