Customer Annual Review 2016 - Page 14

Over the last 12 months you’ve sent us 6,640 pieces of feedback about Bromford and the services we provide. Whether you shared your opinion through a survey or on Facebook and Twitter, it all goes towards helping us to improve our services to get things right for you. Thank you to everyone who has got in touch.

In fact, did you know that every month we call, email, text or post surveys to around 2,500 of you, asking for your opinion? If you’ve ever wondered what happens to that information, you need to check out the performance hub on our website. Here we publish a summary of how you think we’re performing every three months. We also highlight some of the main issues you tell us you’re having with Bromford, as well as what we plan to do to improve.

This year we have further invested in our website making it easier for you to access the information you need, as well as providing some helpful hints and information about things we know can be a struggle – such as managing your money, establishing what benefits you are entitled to, heating your home in an affordable way or highlighting local initiatives that might help. We’ve also made sure that it’s easy to use on your mobile or tablet, so you can access information on the go.

We know there’s more to do, so the website will continue to develop over the coming year as we look to improve your account access and how you can find a new Bromford home.

More of you than ever have signed up to get involved in helping us shape services and neighbourhoods for the future. Over 570 of you have signed up over the past year to either get involved face-to-face or from the comfort of your own home via email, text and social media. Some of the things you’ve already helped us with include:

Understanding how gardening services could be improved

Understanding what features of a home are important to you when you move

into a Bromford property

Recruiting new colleagues

Whether the starting well engineer service is something you’d find beneficial.

Your involvement.

How we've performed for you

Want to get



One of the real benefits of so many of you wanting to get involved is that we have two new recruits to our customer Board, the Customer and Communities Network or CCN for short. Read how one of the recruits, Denise Cunningham got involved, what CCN is all about and what she hopes to get out of the experience on page 16 of this review.