Customer Annual Review 2016
6
56
Tenant inspections
on our large estates in
Letchworth and Hitchin
with 120 actions raised
Creating great
communities
£71,224 spent
on neighbourhood
improvements selected by
a group of customers
£74,689 spent
on CCTV installation to
increase security and reduce
anti-social behaviour
We will continue to demonstrate that we care about our
communities and are making a difference.
Anti-social behaviour covers a
lot of different things from hate
crime to fly-tipping. In a survey
we asked for your feedback.
You told us:
• To let you know what we do to reduce anti-social behaviour
• To tell you who to contact if you experience anti-social behaviour
• To concentrate on key problems which affect neighbourhoods
For example we asked in your local area how much of a problem
would you say litter and rubbish are? (152 responses)
We:
15%
Increased the size of the
Estate Services Team
9%
A very big problem
I am unaware of any problems
20%
38%
It happens but is not a problem
Not a very big problem
18%
A fairly big problem
£12,787
received from recharging
customers for fly-tipping,
not maintaining their
gardens and vandalism
Our Estate Services Team will spend more time on the social
impact they can bring to communities; by offering extra help
to vulnerable customers unable to maintain their outside
areas alone and work with housing officers to offer support
to customers who need it most.
Increased the number
of estate inspections
Monitor bin areas for
dumped items and
wrong use of bins
The team also check that
our contract cleaners are
doing a good job
Looking ahead
“We intend to focus the support we have always delivered
where it is truly needed.
This means a pledge to helping vulnerable residents,
making strong communities, supporting people into
employment and being there when needed.”
Gavin Cansfield, CEO
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