Customer Annual Review 2016
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Our social
purpose
Throughout this review we talk a lot about cutting our costs
and focusing on building more homes.
We know that building new homes brings value to communities,
here we show how money spent on the additional services we
support is making a difference and creating value. Part of this is
helping to reduce debt, helping people get back into work and
giving them access to financial advice.
£1.7 million community
investment was committed
to our social purpose:
£40,698
£394,286
Solar Panel Installation
Aids and Adaptations
(Enables independent living
for those with disabilities)
£64,103
Renewable Heating Systems
Installations (Environment
friendly)
£735,570
External Wall Installation
(Reduces potential fuel poverty)
£396,874
Thermal and Sound Installation
(Reduces potential fuel
poverty and enhances privacy)
Peter Sell House, Hitchin
£71,224
Neighbourhood Improvements
(Enhanced community
involvement through tenant
forums and groups)
In addition we have committed £163,000 to charitable
donations and social partnering schemes including:
£56,000
funding to the Citizens Advice Bureau achieved financial
increases worth £173,000 for 165 customers including many
gaining additional benefit payments of £77,700
£25,000
our partnership with the Black Squirrel Credit Union resulted
in 418 customers being granted low interest rate loans worth
a total of £255,000 from a base fund of £25,000
41customers
were assisted back to work through community business
ventures
£74,689
CCTV Installation
(Increased security
and ASB reduction)
Looking ahead
We will continue to spend money where together we can make
the most difference; the number of people who’s lives can
improve and how much they can improve by.
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