18
Currents
June 2018
> continued from page 16
problems.
Although words play an important role in oral
communication, they are not the only tool we use.
Sometimes, we add facial expressions to reinforce
our message. For instance, we may smile when we
say something nice. We may frown as we describe
an unpleasant event. We may even roll our eyes to
express disapproval.
Other times, we use gestures or body movements
to add more power to our words. We hug or kiss a
good friend when we say hello. We wave as we say
good-bye. We clap our hands as we shout bravo for
an outstanding performer. We lower our head in
shame as we whisper I’m sorry.
In some situations, we even omit the words and
just use body language. We shrug our shoulders
when we don’t care. We rub our hands together
when we are cold, or fan our face when we are hot.
We shake our index finger as a warning or raise our
eyebrows in shock.
Written communication, in contrast, involves read-
ing and writing. It allows us to exchange messages
in letters, faxes, emails, texts or tweets. Writing
allows us to keep records of what was said or done.
It permits us to pass on information from generation
to generation.
Words reign supreme in written communication.
We must choose them carefully so that our message
will be clear. In writing, we can’t use facial expres-
sions, gestures or body movements as back-up
tools. Writing has, however, two advantages over
oral communication. First you can read at your own
speed. Second, you can reread the message to
make sure that you have fully understood it.
Recently there has been an interesting innovation
when people email, text or tweet. To save time and
space, they are using emoticons or emojis to rein-
force or replace words. So today, words can some-
times be inadequate, even in writing!
In conclusion, let’s not forget that silence can be a
powerful communication tool. If you have ever
received the silent treatment, you know exactly what
I mean!