Current | LES Customer Newsletter Current - April 2020

CURRENT LES' CUSTOMER NEWSLETTER 1040 O Street, P.O. Box 80869 Lincoln, NE 68501 8 a.m.–5 p.m., Monday–Friday Customer Service: 402.475.4211 Power Outage: 888.365.2412 - Toll Free Nebraska811 (Call before you dig): 811 - Toll Free APRIL 2020 LES is prepared for COVID-19 pandemic Kevin Wailes, LES CEO “Reliability and grid resilience are top of mind in our industry,” said Kevin Wailes, LES CEO. “Lincoln Electric System has planned for scenarios like this and is prepared to do what is necessary to ensure continued electric service for our customers.” As the COVID-19 pandemic develops, Lincoln Electric System continues to monitor the local, state and national status of the virus. Reliability and grid resiliency are central pillars of the energy sector and organizations take every opportunity they can to prepare for crisis. LES has plans in place to protect employees and to ensure operations and infrastructure are properly supported. These measures help enable electric utilities to continue providing reliable power throughout any emergency. As part of those measures, effective Tuesday, March 17, Lincoln Electric System’s business lobby at 11th and O streets closed to all customers until further notice. This is as much to protect vulnerable members of the public as it is LES staff. It is imperative we slow the virus’ continued ability to spread. Customers are encouraged to pay their bill online, by phone, mail, drop-box, or pay cash at select retailers. Those who cannot currently pay are urged to contact customer service by emailing [email protected] or calling 402-475-4211 to set up a payment plan. To report an outage, customers can continue to call PowerLine, LES’ outage- reporting system, at 1-888-365-2412 or report online at LES.com/outage. Rest assured, reliability and safety are the highest priority at LES. The Lincoln area’s community-owned electric utility goes through continuous crisis planning to ensure there are procedures in place to safeguard grid resiliency and is implementing appropriate measures to limit any impacts COVID-19 may have on utility operations. For more information about your electric utility, follow LES on Facebook and Twitter or go to LES.com to find more news as events continue to unfold. IMPORTANT NOTE FOR CUSTOMERS During times of crisis or confusion, such as the current COVID-19 pandemic, scammers oftentimes attempt to take advantage of the situation. LES will NEVER call you and threaten to disconnect your power in 30 minutes if you don't send immediate payment. If you think you’ve been the target of a scam, do not give them any information and call the attorney general’s office right away. If you did provide information, please call the police department’s nonemergency telephone number to report it. To verify the status of your LES account, visit LES.com. You can also call customer service at 402-475-4211.