CTED Seminars & Continuing Education Spring 2023 | Page 4

PROFESSIONAL DEVELOPMENT & CERTIFICATION / LICENSURE
ACLS - RENEWAL
Door County Medical Center Education Building January 20 , 2023 , 8:00 a . m . – 4:00 p . m .
Door County Medical Center Education Building April 14 , 2023 , 8:00 a . m . – 4:00 p . m .
Door County Medical Center Education Building April 21 , 2023 , 8:00 a . m . – 4:00 p . m .
FOOD SERVICE SANITATION
Luxemburg – Class # 23608 Mondays , April 3 & 10 , 2023 8:30 a . m . - 12:30 p . m .
Sturgeon Bay – Class # 23609 Mondays , May 1 & 8 , 2023 8:30 a . m . - 12:30 p . m .
BUSINESS & PERSONAL PERFORMANCE
CREATING AN OUTSTANDING CUSTOMER EXPERIENCE
Does your organization strive to offer an outstanding customer experience ? Does your customer experience set you apart from your competition ? In this workshop we will focus on understanding the expectations of your customers and how to deliver or exceed their expectations . Explore how service standards can create a baseline for customer satisfaction . Create loyal customers through their memorable experiences with your organization . Learn how to create buy-in from staff to feel motivated to offer superb service . Finally , learn how to recover from a service failure and discover how to learn from that experience . March 23 , 2023 8:00 a . m . – 12:00 p . m . Cost : $ 99
NEW ! ONBOARDING – HOW TO INTEGRATE NEW STAFF
New employee onboarding is the single most important thing you can do to ensure the long-term success of not only an individual employee , but the success of your company overall . Implementing a strong onboarding program can help with employee retention , job satisfaction , and productivity .
Successful onboarding doesn ’ t stop at the end of a new hire ’ s first day . It is an ongoing process to acclimate your new hire to their new environment . A formal onboarding process is constantly improving over time . As your business changes , so should your onboarding program . Onboarding will take you through a model with four overlapping elements : Resources , Rules , Relationships , and Roles . March 23 , 2023 12:30 p . m . – 4:00 p . m . Cost : $ 99
NEW ! CREATING GREATER SELF-AWARENESS IN THE WORKPLACE USING DISC
Learn how to use DiSC as a tool to help you learn about yourself , others and create stronger relationships . DiSC is a self-assessment tool that helps you understand your preferences , tendencies , and priorities . It is designed to support you to gain a deeper understanding of yourself , the behaviors of others , and how to apply this information to create stronger working relationships . During this seminar , prepare to have moments of self-reflection , interactions with others and participate in activities that will help you gain a greater understanding of DiSC . April 25 , 2023 8:00 a . m . – 12:00 p . m . Cost : $ 169
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