CTED Seminars & Continuing Education Spring 2023 | Page 23

HEALTHY CONFLICT RESOLUTION
Conflict is a normal part of our lives and can arise anytime during your professional and personal relationships . Being able to manage yourself and your emotions is essential in everyday situations . Learn how to use conflict resolution skills in stressful moments and identify opportunities for growth and collaboration while having open and productive discussions with others . Allow yourself to build relationships , reach goals , and commit to moving past conflict . April 26 , 2023 8:30 a . m . – 12:30 p . m .
COFFEE
Cost : $ 99
MINDFULNESS IN THE WORKPLACE
Mindfulness goes beyond meditation . Being more mindful is about being more present and in the moment . People that are more mindful are able to remain calmer , they are more present and conscious of what they are doing and how they are responding . They create connections and allow people to do more selfregulation . Being mindful is being fully aware , notice how not only the mind is knowing , but the physical body is also feeling . When we are mindful , we are able to reduce stress , increase performance , create a deeper awareness and observe . People that are more mindful can be more productive and accurate as well .
Learn how to utilize mindfulness to :
• Think strategically , set goals or intentions
• Be less reactive in tense moments
• Be more productive at work
• Ease tension , stress , and anxiety April 26 , 2023 1:00 p . m . – 4:00 p . m .
LIGHT REFRESHMENTS
Cost : $ 79
NEW ! VISIO AND EXCEL
Learners will be provided opportunities to explore best practices associated with Microsoft Visio , which gives the user the power to visualize business processes and thus supporting innovative solutions . Additionally , the ability of Microsoft Excel to organize and calculate data in a spreadsheet , including the results of Visio , will be explored . May 4 , 2023 8:00 a . m . – 12:00 p . m .
COFFEE
Cost : $ 169
DEVELOPING A COACH MINDSET IN LEADERSHIP TO EMPOWER YOUR TEAM
Part of having a successful team is having the ability to guide others to grow and create connection . Learn tools and tactics to help others to feel empowered in your organization . Create an environment that shows you ** CARE - C ** ( confidentiality ) ** A ** ( Attention ) ** R ** ( Respect ) ** E ** ( Engage ) and help coach them toward empowerment . Help others to embrace their strengths , look for new ways to expand their knowledge and skills , have respectful conversations and open up to possibility . Learn to listen to what is important and guide others towards empowerment . May 4 , 2023 8:30 a . m . – 12:30 p . m .
COFFEE
Cost : $ 99
NEW ! BALANCING AND SETTING BOUNDARIES
Knowing how to set and balance boundaries with others is a way to reduce burnout and show others you respect their feelings and care about your relationships . The recent changes in workforce flexibility and technology have proven it is more important than ever to invest in yourself . Join this seminar to learn about the different types of boundaries , how to create boundaries that work for you and your schedule , and executing these boundaries to stabilize your life . May 11 , 2023 8:30 a . m . – 12:30 p . m .
COFFEE
Cost : $ 99
CREATING AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE
Does your organization strive to offer an outstanding customer experience ? Does your customer experience set you apart from your competition ? Explore how service standards can create a baseline for customer satisfaction . Create loyal customers through their memorable experiences with your organization . Learn how to create buy-in from staff to feel motivated to offer superb service . Finally , learn how to recover from a service failure and learn from that experience . May 11 , 2023 1:30 p . m . – 4:30 p . m .
LIGHT REFRESHMENTS
Cost : $ 79
GREEN BAY & WESTERN REGION
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