• Clear expectations of how to meet the organization ’ s deliverables , complete your own work requirements and get you home on time
January 31 , 2023 9:00 a . m . – 12:00 p . m .
COFFEE
Cost : $ 79
Does your organization strive to offer an outstanding customer experience ? Does your customer experience set you apart from your competition ? In this workshop we will focus on understanding the expectations of your customers and how to deliver or exceed their expectations . Explore how service standards can create a baseline for customer satisfaction . Create loyal customers through their memorable experiences with your organization . Learn how to create buy-in from staff to feel motivated to offer superb service . Finally , learn how to recover from a service failure and discover how to learn from that experience . February 8 , 2023 9:00 a . m . – 12:00 p . m .
COFFEE
Cost : $ 79
Sort , Set in Order , Shine , Standardize , and Sustain your workplace to make it organized , more efficient , and more effective . This simple , but powerful organization method can be applied to all areas of your company and sets the stage for continuous improvement . Learn how your personal workplace practices benefits everyone .
In this seminar , you will learn :
• The purpose of 5S and each standard
• How to implement 5S ( at work and at home )
• How to identify 5S challenges in any given area
• How to plan , execute and report on 5S projects February 9 , 2023 8:00 a . m . – 1:00 p . m .
COFFEE
Cost : $ 179
This half-day seminar will focus on basic spreadsheet techniques using Microsoft Excel for Windows .
A hands-on approach to instruction will focus on the following :
• Navigate the Excel workbook structure
• Develop a productive worksheet
• Formatting text and values
• Introduction to formulas
• Work with multi-worksheet workbooks February 9 , 2023 8:00 a . m . – 12:00 p . m .
COFFEE
Cost : $ 169
Designed for early-career professionals and potential management candidates , this program teaches the skills , tools , and habits used by successful leaders . Learners will explore core leadership concepts to help them communicate their ideas , make better decisions , and negotiate more effectively .
Topics covered during this series include :
• Establishing Your Leadership Vision
• Managing Teams - Communication , Conflict Resolution
• Creating Motivation and Engagement
• Developing a Coaching Mindset in Leadership February 14 , March 21 , April 11 & May 9 , 2023 8:30 a . m . – 12:00 p . m .
LIGHT REFRESHMENTS
Cost : $ 249
Value Stream Mapping is a powerful tool we use to document how your processes actually work . It allows us to identify process steps , value , waste and wait time . Learn how to use this visualization tool to focus on what your demands are and improving your delivery .
In this seminar , you will :
• Learn the basics of value stream mapping
• Apply and create a Value Stream Map of your current process
• Avoid common mistakes during VSM events February 20 , 2023 8:00 a . m . – 1:00 p . m .
COFFEE
Cost : $ 179
GREEN BAY & WESTERN REGION
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