CTED Seminars & Continuing Education Spring 2020 | Page 25

Building Your Customer Service Brand
What are your customers telling their friends about their service
experience with your company? Make sure it is a positive one. At this
workshop, we will walk through what it means to build an exceptional
customer service experience. Based on research from some of the
top companies like Walt Disney World, learn how to build your base of
fans. Cost includes workbook.
January 28, 2020    8:30 a.m. – 11:30 a.m. 
  $99
Developing a Coaching and Feedback Culture
Employees at every level of an organization want to do the best
job possible, a goal that can’t be fully achieved without input from
those in charge. Providing the right type of feedback, within the
context of job expectations and responsibilities, not only dramatically
improves an individual’s work performance, but helps build trusting
relationships and a willingness to excel—crucial elements in job
satisfaction and enduring employee retention. Millennial employees,
for example, “thrive on feedback,” particular when it’s offered
frequently and in a proactive, constructive way.
In this hands on workshop, leaders at all levels in the organization
will learn how to give the kind of feedback that boosts retention,
increases productivity and helps employees stay engaged in their
work.
February 4, 2020    8:00 a.m. – 12:00 p.m. 
  $119
MS Excel - Intro
This one-day seminar will teach basic spreadsheet
techniques using Microsoft Excel for Windows on a
computer. A hands-on approach will teach you the basic
features of the program which include creating and printing
worksheets, creating formulas, copying and moving cells,
and manipulating rows, columns, and charts.
TWO DATES TO CHOOSE FROM!
January 29 OR February 26, 2020
8:00 a.m. – 4:00 p.m. 
One-sided relationships just don’t work. They don’t work in
friendships. They don’t work in marriage. And they definitely don’t
work in business. That’s why you should be concerned that employees
say performance reviews don’t benefit them. If your organization
does reviews only to decide who to fire and who deserves a raise,
it may not matter to you if employees feel benefited from reviews.
But if you, like me, feel the true purpose of performance reviews
is to help employees improve their performance, you should be
alarmed. To change reviews so they benefit employee performance
more companies are addressing the reasons they are ineffective and
replacing it with a better two-tiered approach. Participants will walk
away with a “best practice” tool and guidelines to helping employees
get the information they need to perform at higher levels, stay on the
desired path, be more satisfied in their jobs and understand how their
work truly impacts the organization.
  $169
MS Excel - Intermediate
This two session seminar contains units that cover
intermediate Excel skills. You will learn how to work with
more advanced formulas and functions, automate worksheet
tasks, manipulate data using lists, enhance charts, share
Excel files, and incorporate Web information.
NEW FORMAT - TWO 4 HOUR SESSIONS!
March 17 & 19, 2020
8:00 a.m. – 12:00 p.m. 
Performance Evaluations - No More! A Two Tiered
Approach To Feedback
February 11, 2020    8:00 a.m. – 12:00 p.m. 
  MS EXCEL
  $169
MS Excel - Advanced
This two session seminar contains units that cover advanced
Excel skills. You will learn how to work in Excel using what-
if analysis and pivot tables. You will also learn how to
exchange data with other programs, advanced worksheet
management and ways to customize Excel. These advanced
skills will assist individuals in creating accurate and powerful
reports. Participants learn using hands-on training in the
computer lab environment.
NEW FORMAT - TWO 4 HOUR SESSIONS!
April 21 & 23, 2020
8:00 a.m. – 12:00 p.m. 
  $169
  $119
Create Direction With Strategic Planning
Do you ever feel like your organization is not looking towards the
future? If so, you may need to take a step back and make a strategic
plan. Strategic planning is not a one size fits all process. At this
workshop, we will walk through some options for your team or
organization to get the best results. We will also talk about some tips
and tricks for holding a strategic planning session.
TWO DATES TO CHOOSE FROM!
February 13 or May 28, 2020 
  8:30 a.m. – 11:30 a.m. 
  $99
Course materials are
provided unless indicated.
Breakfast
Lunch
Light Dinner
Refreshments
25
To register or for more information about any of these
classes, go to https://corporatetraining.nwtc.edu or
call 920-498-6373.