PROFESSIONAL DEVELOPMENT & CERTIFICATION / LICENSURE
NWTC – Aurora October 7 , 2022 , 8:00 a . m . – 4:00 p . m .
BUSINESS & PERSONAL PERFORMANCE
Conflict is a normal part of our lives and can arise anytime during your professional and personal relationships . Being able to manage yourself and your emotions is essential in everyday situations . Learn how to use conflict resolution skills in stressful moments and identify opportunities for growth and collaboration while having open and productive discussions with others . Allow yourself to build relationships , reach goals , and commit to moving past conflict . September 8 , 2022 8:00 a . m . – 12:00 p . m . Cost : $ 99 from a service failure and discover how to learn from that experience . October 6 , 2022 8:00 a . m . – 12:00 p . m . Cost : $ 99
With disengagement affecting more than 20 % of the workforce , the cost of not optimizing your talent strategy can be staggering . Most organizations have a business plan and most have a financial plan , but how many have an intentionally-designed people plan that will allow them to achieve optimal results ? Talent optimization is the missing link between business strategy and year-end results and can reduce turnover by 42 %. In this seminar , you will learn what the practice of Talent Optimization is , and how to implement it within your organization to reduce turnover and become a talent destination that maximizes productivity , and keeps people engaged . October 6 , 2022 8:30 a . m . – 12:30 p . m . Cost : $ 99
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Regardless of your title , experience , or industry , at some point in your career , you will most likely need to know how to give constructive feedback . Effective constructive feedback is an important part of growing and maintaining consistency in performance . Build a strong and supportive team culture by learning how to use feedback as a supportive communication tool . Increase trust and transparency within the workplace and keep everyone happy . September 8 , 2022 12:30 p . m . – 4:00 p . m . Cost : $ 99
Does your organization strive to offer an outstanding customer experience ? Does your customer experience set you apart from your competition ? In this workshop we will focus on understanding the expectations of your customers and how to deliver or exceed their expectations . Explore how service standards can create a baseline for customer satisfaction . Create loyal customers through their memorable experiences with your organization . Learn how to create buy-in from staff to feel motivated to offer superb service . Finally , learn how to recover
New employee onboarding is the single most important thing you can do to ensure the long-term success of not only an individual employee , but the success of your company overall . Implementing a strong onboarding program can help with employee retention , job satisfaction , and productivity .
Successful onboarding doesn ’ t stop at the end of a new hire ’ s first day . It is an ongoing process to acclimate your new hire to their new environment . A formal onboarding process is constantly improving over time . As your business changes , so should your onboarding program . Onboarding will take you through a model with four overlapping elements : Resources , Rules , Relationships , and Roles . October 6 , 2022 12:30 p . m . – 4:00 p . m . Cost : $ 99