C R OSS
Workshop B
will use in the real service process; by image simulation or survey, we may understand the usage scenarios of the users. This helps the designer to predict the failure points of the service and modify it in advance in order to decrease the potential loss in the actual operation of the service. In addition, in the last stage of service development, the designer will create a toolkit based on the design and the test-run results to help the service provider smoothly operate the new service model that the designer has planned. We should always be reminded that service design is not a one-go process, the design task might be iterative, that new problems may be discovered in the process. Our task is to re-examine the source of the problem and correct it.
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