CROSS Magazine Issue 02 | Page 7

Editor ????? ???? ???? / ????????? 08 ???????? Service Design?12 Principles 12 ????????????? S h a p i n g N e w E x p e r i e n c e , 2 0 11 S N X Service Design Conference 20 ????????????? S h a p i n g N e w E x p e r i e n c e , 2 0 11 S N X Service Design Workshop 29 Taipei Service Jam 2012 36 ??????????