ak the os
De Lille
In Martijn’ s case, the textile manufacturer is no longer alone; the healthcare institution is also involved and needs to know what touch points their users will have with the smart textile services. It may also be necessary to change the internal structure of companies delivering the smart textile service and this in turn might require the company to change their infrastructure, the ICT systems and educate their staff.
At the deepest level, companies who work together to deliver PSSs often need to undergo a major transition during which the company’ s culture has to become more user-centred, moving away from manufacturing specification based products towards service delivery. This type of change is often difficult to implement, so designers may have to look beyond merely designing the PSS, and consider how best to support organisations facing this transition. A first step that these organisations can take is to understand and experience what PSSs are.
... I didn t realise we would also have to change the ICT systems!
Christine de Lille— 1983 c. s. h. delille @ tudelft. nl
. Postdoctoral researcher at Delft
university of Technology, Product Innovation Management, Enabling organisations to change with design thinking. Member CRISP project Smart
Textile Services
43