KPI- Key performance indicator
-a measure of how that department is performing concerning thing such as stocks and staff recruitment.
Customer service
-this provides assistance to a customer in order to meet all their needs.
Management
-A process which entales controlling the activies of the day aswell as the people.
Responsibility
- Being held accountable for someone or something.
Production
-The process by which concepts are turned into sellable physical products.
Hard skills
-Teachable activites that anyone can learn.
Soft skills
-subjective skills, people skills,interpersonal skills. these all are not teachable skills, it is very difficult to get these skills.
HR-Human Resources
-The department which looks after the staff,(recruitment and pensions)
Recruitment
-Hiring new staff.
uPsychological pricing
-Selling an item with 95 or 99 at the end of the price tag to make it look cheaper.
Non-store
-A business which only operates online or over the phone. does not have a physical store.
Sole trader
-Aperson whp is the exclusive owner of a business.
Competative pricing
-Pricing that is in line with the competition.
Primium pricing
Keeping the price of a product or service high so that people are persuaded to buy it at that price.
Economy pricing
ower prices as to appeal to people.
Distrubution channel
-The way that products get from the supplier to the store.
Communication
-The imparting of information via speech or written words, sending emails or recieveing infomation.
Costs
-An amount that has to be paid for a good service to be obtained.
Reliability
-Being dependable, the ability to gain or have trust from the people, so they know that that your product is dependable.
Ability
-Being able to acheive what you need to do.
Skill
-The ability to do something well.
Attribute
-A quality or feature regarded as a characteristc of a person.
FAD
-An intense and widely shared enthusium for something especially one that is short lived. (The craze)
Classification
-A catagory into which something is places or put.