brick & mortar
Training and retaining the right people aren’ t as hard as we make it.
That certainly does not mean it’ s easy, but we have a tendency of overcomplicating it. Gallup has been studying workplace conditions for more than 25 years. The Q12 employee engagement survey covers several topics associated with engagement and performance, but I believe these can be simplified into three basic needs. Employees want a relationship with their manager. They want to know they are part of something bigger, and they want to know exactly what they are accountable for.
Relationship is more than: Does my manager care about me? It is about: Do they know me? Am I heard? Do they value my opinion? Are they encouraging me to get better and do they recognize me when I do? A good relationship requires an understanding of WHO that person is. An assessment like DISC can help you understand how someone behaves and communicates, and I always recommend an assessment. But to really know someone is to understand WHY something matters to them. To understand why something matters, you need to know their individual values. What matters to them? What motivates them? What do they want from their work and life? What makes them feel valued? continued on page 36 >>
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