Given the limitations of a virtual business environment, what drives virtual team success is, in part, a leader’s ability to foster and support an environment in which team members can develop rational, emotional, and swift trust; value some form of touch as a basis for developing trust; and deeply connect with each team member to support relationship-building.
Recommendations to foster touch to trust on virtual teams: 1. Be intentional in fostering relationship-building
2. Support actions that foster team members’ involvement and connection