COWES HARBOUR COMMISSION STRATEGIC PLAN 2016-2021 Mid-Term Review 2019 | Page 22

8 | PERSONNEL MANAGEMENT CORE POLICY Ensure CHC’s management culture motivates and empowers its team with the training, skills and ethos to deliver CHC’s strategic objectives. GUIDING POLICIES 8a. Customer care: Promote excellence in customer care and awareness. 8b. Good employer: Ensure CHC staff are rewarded with good and competitive conditions of employment and remuneration. 8c. Invest in staff: Invest in staff induction, professional training and development and succession planning. 8d. Internal communications: Promote positive two-way open communication within the organisation. 8e. Best practice: Ensure CHC personnel policy adheres to current statutory personnel law and best practice guidance. 8f. Staff handbook: Maintain the CHC Staff Handbook and implement the policies and procedures. OBJECTIVES 22 Target Date 8.1 Standards: Evaluate and potentially implement new quality management standards. 2017 8.2 Human Resources: Review and update the CHC T&Cs and reward strategy. 2017 cowesharbourcommission.co.uk