County Commission | The Magazine April 2017 | Page 39

A voice from
Alabama’s
67 counties
Amy Beard, CCRO
Revenue Compliance Officer,
Madison County
Education Committee Chair
County Revenue Officers
Association of Alabama (CROAA)
Q
What
is your biggest
challenge as a
revenue officer?
A
Educating our taxpayers.
I have so many that I talk
with daily that do not have a good
understanding of our tax structure.
CROAA plays a huge part in that
with educating our revenue officers.
our classes, but also the
CGEI classes as well.
With every class, we
have a course evaluation
which allows us to see how well our
members feel that the instructors
are doing and give us comments
and suggestions. It has been a great
transition with having the ACCA
able to work with us to get closer to
our goal.
Q
Why do you think
CROAA puts such a
high priority on professional
development? How would you
like to see the training program
grow and strengthen in the next
few years?
A
When CROAA was
established it was the hope
that every county revenue officer
would have the chance to be
educated on the skills needed to
Q
CROAA’s education
program has undergone
some big changes in the last
few years. What were some
of the goals for moving the
program into the County
Government Education
Institute (CGEI)? How would
you evaluate that decision
and transition?
A
The goal for moving our
program was to see it
expand and be more successful.
With CGEI, it gives our members
the opportunity to not only have
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