DOES SMART CITY NETWORKS PROVIDE
COMPLIMENTARY WI-FI?
Yes! Smart City Networks provides complimentary Wi-Fi in most designated public areas of the facility, such as the concourse lobbies and food courts. Check with your specific venue for locations. This service is made available to approximately 30 million guests, visitors, and attendees at our convention centers throughout the country. There is no requirement to purchase a Smart City Networks service in order to take advantage of the complimentary Wi-Fi.
WHY DOESN’ T SMART CITY NETWORKS PROVIDE
COMPLIMENTARY WI-FI IN THE EXHIBIT HALLS?
Exhibit halls are not public areas since this space is typically licensed to a company, government agency, or trade association for a private event. The space license agreement governs the availability of a range of services for the event and the license may or may not call for complimentary Wi-Fi services.
WILL MY PERSONAL HOTSPOT( MI-FI) WORK IN
YOUR BUILDING?
Yes – however, the capability of your personal mobile hotspot is limited by your cellular carrier by the spectrum and Internet bandwidth capacity they have made available. Cellular carrier signals penetrate into a facility either from a nearby cellular tower or via an in-building Distributed Antenna System( DAS). It is important to remember that your personal mobile hotspot is obtaining a wireless signal from a shared cellular network, so service may be disrupted or become unreliable due to user density and demand on the carrier’ s network. In all cases, you have the option to take advantage of the complimentary Wi-Fi throughout the public areas, or if you choose, you can purchase an upgraded package based on your service requirements.
WHAT MUST BE IDENTIFIED ON MY FLOORPLANS?
Floor plans should include the surrounding booth numbers for orientation, measurements and easy identification of all required end location( s). Be sure to distinguish your main distribution line( MDL) and additional patch cables. Please reference Smart City’ s Communications Floorplan Worksheet.
TIP: Most of our venue’ s data jacks originate from a floor pocket. Be sure to submit a completed floorplan prior to the first day show move-in to avoid any additional labor charges.
Order online at: orders. smartcitynetworks. com or call 888.446.6911
DO YOU OFFER INCENTIVE RATES?
Yes! Orders received along with payment by the incentive deadline date will receive our early incentive pricing.
WHY ARE ROUTERS NOT ALLOWED ON A
SHARED NETWORK?
Many times, Smart City has found that routers on a shared network are installed incorrectly, which can cause problems for other users of the network. Additionally, an accurate count of the number of devices on the network is required to determine the appropriate network size and bandwidth available to the network. For more information and to request the build-out of a special system to meet your needs, contact our team today for a quote.
CAN I PROVIDE MY OWN SWITCH
AND / OR CABLING?
Yes, you can provide your own switch and patch cables for in booth cabling. Unless otherwise mandated by the venue.
Please Note: Connectivity can be guaranteed only to the point where Smart City Networks’ services originate in the booth. Smart City Networks cannot guarantee service on customer / exhibitorprovided cable( s) and / or equipment. Any request for trouble diagnosis or problem resolution found not to be the fault of Smart City Networks( such as faulty equipment or damaged cable) may be billed to the exhibitor at the prevailing labor rate.
HOW MUCH BANDWIDTH DO I NEED?
To identify how much bandwidth you should require, please reach out to a technical representative in your organization, review your program specifications listed with any demonstrations or downloads you plan to run.
WHAT DOES SD, HD, AND UHD STAND FOR?
SD, HD, and UHD are the abbreviated names of three video streaming formats. The basic difference between each of the formats is the number of pixels comprising the video image. The greater the pixel count the sharper and more detailed your video will be.
FORMAT RESOLUTION BANDWIDTH REQUIRED
Standard Definition( SD) 720x480 3.0-5.0 Mbps
High Definition( HD)
1280x720 & 1920x1080
5.0-8.0 Mbps
Ultra High Definition( UHD) 3840x2160 25 Mbps
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