CosmoBiz Magazine July 2017 | Page 60

All About HAIR The hair quality you sell, do you guarantee? V ivica Fox has declared a 150% refund guarantee on Topaz, one of their newest low-priced human hair lines. It’s a promise that is hard to offer without complete confidence in the quality of a product. As you may expect from the guarantee, Topaz re- ceived high marks in the quality tests conducted at CosmoBiz. Topaz’s quality assurance, which comes as a fresh shock, will be a great help in regaining consumers’ hearts. Consumers are happy to buy trust- worthy products, and retailers should have products that they can confident- ly recommend. Even better, Vivica Fox hair company’s efforts can begin to restore confidence in fallen beauty supplies. A few are making mistakes, and everyone sees the dam- age. Every company claims their prod- uct is the best. It is a matter of course. However, such a claim is not neces- sarily true. In recent years, many of the popular products have taken a turn and neither retailers nor consumers have held companies accountable. The problem is the indifference of a retailer who does not know which company is cheating quality and cus- tomers who purchase based on price without question. 60 C O S M O B I Z S A L O N You can see the difference in the weights of hair packages (you can eas- ily find a small scale at most stores) at the same price range, and the ratio of hair from weft to end (which can be easily measured by the naked eye if you put the competitors side by side). If you then concentrate on the price, you can find out the truth. We request samples from each com- pany every month to monitor changes in the quality status and the quali- ty of products at retail stores. In the process, we can see which company is superior. We can not say there are bad products, but we can introduce quality products with confidence. There are a few facts that we have ob- served while monitoring hair quality for many years. One is that sometimes the quality of the first product is not the same as the quality of the products distributed after it is actively sold. The second is that, while the compa- ny may be able to sell more of their products, they begin to cause misun- derstandings. Issues such as reducing the quantity, and lowering the quali- ty, may seem like good tactics, but ultimately they damage the business. Third, when such a company starts to cheat, and the quality decreases, their bad reputation drags down the rest of the wholesome companies. Fourth, consumers are keenly aware of the quality and weight changes of such products, even if retailers do not no- tice.