What is A Possible Solution?
Firstly, it is important for organizations to realize that CAPA is
something cross-functional in nature. Having a cross-functional
team to review and report the quality issues especially the ones
qualify for the CAPA process. Such a team is commonly referred
to as MRB i.e. Management Review Board that includes a
representative from every team including quality, operations,
manufacturing, and regulatory.
The MRB team can keep the frequency of their reviews as
weekly and closely review every issue – be it addressed through
customer complaints/feedback, internal audits, or
nonconformances reports.