Establish a loyal
customer base
by being accessible
In the extreme rainy weathers with lightning and minutes before the hail, Tshepo
Ngobeni better known as ‘Long’, had his
equipment outside his yard. Still dressed in
blue overhaul pants, he had no intention
to put his tools down. He explained that
late nights and bad weather conditions
are when his customers need him more,
and that is when he renders th H