3. Training
4.5 Dismissal
Volunteers are invited to participate in the in-house training provided by the organisation. The Volunteer
Co-ordinator should ensure that this training will be supportive to the volunteer in undertaking tasks within the
Volunteers who do not adhere to the organisation’s rules or who fail to perform their volunteer assignments
satisfactorily may be subject to dismissal. No volunteer’s involvement will be terminated in writing until the
organisation.
volunteer has had an opportunity to discuss the reasons for possible dismissal with their supervisor. Grounds
for dismissal include, but are not limited to, the following: gross misconduct, being under the influence of
3.1 Induction
drugs (including alcohol), theft, misuse of equipment and materials, abuse of clients and co-workers,
All volunteers will receive induction when they begin voluntary work with the organisation. This consists of a
general introduction to the organisation, as well as a specific orientation on the purposes and requirements of
breaches of confidentiality, failure to abide by the organisation’s policies and procedures and failure to
complete duties to a satisfactory standard.
their volunteering role.
4.6 Concerns and grievances
3.2 On-the-job training
If volunteers are not satisfied that issues relating to their volunteering are being handled appropriately, they are
Volunteers receive initial and ongoing on-the-job training to provide them with the information and skills
necessary to perform their tasks well. The training should be appropriate for the demands of the position and
entitled to have their concerns reviewed by the management committee. The management committee will
discuss the issue as soon as practical after receiving a written complaint, and take appropriate action. The
the capabilities of the volunteer.
chair of the management committee makes the ultimate decision.
4.7 Exit interviews
4. Supervision
4.1 Lines of communication
Lines of communication should operate in both directions and should exist formally and informally. Volunteers
Where possible, an informal exit interview is held with any volunteer who is leaving the organisation, either
because they have reached the end of their project, or are leaving for some other reason. The session should
ascertain why the volunteer is leaving, how they found the volunteering experience and what suggestions they
offer to improve the way the organisation operates. The offer of a personal reference for future employment
etc. is made to each volunteer.
should have access to all appropriate information, materials and meetings relevant to their assignments.
Volunteers ͡