Giving and Receiving Effective Feedback - 2.5 hours
Nov. 18 @ 9am-11:30am
Dec. 17 @ 1pm-3:30pm
Giving clear and constructive feedback is critical for improving performance, bolstering morale, helping people develop, ensuring staff retention, and ultimately, for getting the job done. This course will introduce Feedback Models and show how these models can be used to help others continue behaviors that are positively affecting the team, as well as help others to stop behaviors that are negatively affecting the team. This course will also provide information on how to solicit and receive feedback, without taking it personally.
Strategies for Building Resilience - 2 hours
Oct. 13 @ 9am-11am
Oct. 21 @ 1pm-3pm
Nov. 2 @ 9am-11am
Nov. 17 @ 9am-11am
Dec. 1 @ 9am-11am
Dec. 14 @ 1pm-3pm
"Do not judge me by my success, judge me by how many times I fell down and got back up again." Nelson Mandela spoke these words, and in this course we are going to explore how we respond when we are faced with everyday challenges. We will discover barriers to building resilience and reflect upon how we can adopt a better, stronger approach to these challenges. By the end of this course, our hope is that you feel more empowered to address adversity.
Putting CICARE into Action -
1 hour
Oct. 8 @ 10am-11am
Today’s health care environment is more competitive and patient-focused than ever before, and meeting those demands requires greater attention to customer service. This course will teach you how to not only meet, but exceed the expectation of our customers and have fun while you’re doing it. You will learn how to put UCLA’s signature customer service philosophy–CICARE—into action, as well as practice techniques that will build trust and allow you to succeed with every customer at every encounter.