NZMA CONTACT CENTRE
What is a Contact Centre?
A Contact Centre (also referred to as a customer interaction center or e-contact
center) is a central point in an enterprise from which all customer contacts are
managed. It typically includes one or more online Call Centres but may include other
types of customer contact as well, including e-mail newsletters, postal mail catalogs,
Web site enquiries, Web Chats and the collection of information from customers
during in-store purchasing.
This course teaches you everything you need to get a foot in the door to some of the
country’s most exciting contact centres. You’ll graduate knowing how to use the
latest contact centre systems and equipment and you will have developed some
excellent customer service, communication, business administration and computing
skills. You’ll even have some relevant work experience on your CV thanks to
NZMA’s live charity calling campaigns.