Contact Centre May 2014 | Page 2

Why Should I Study contact centre with NZMA? If you have a passion for talking on the phone, our Contact Centre Course is for you!! We can teach you everything you need to get a foot in the door to some of the country’s most exciting contact centers . You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills. You’ll even have some relevant work experience on your CV thanks to NZMA’s live charity calling campaigns. You can further your study from level 3 to level 4 contact centre. Become a better supervisor or manager! Our Certificate in Supervision will develop your supervisory skills and teach you all about team leadership, managing objectives, business compliance and human resources CALL NZMA TODAY!! On 0800 222 833 OR Visit us at 12-16 Gordon Road, Otahuhu, Auckland, 1640