16	DECISION INTELLIGENCE USING DECISION INTELLIGENCE TO MAKE	21	CUSTOMER RELATIONSHIP MANAGEMENT
	BETTER , MORE INFORMED DECISIONS		HOW TO PROPERLY SERVE YOUR
			CUSTOMERS

ARTIFICIAL INTELLIGENCE INTEGRATING AI INTO YOUR CONTACT CENTER

NOVEMBER 2024

IDIOM INSIGHTS PAGE 12

CUSTOMER EXPERIENCE SOLVING THE CX CALCULATION DISCREPANCY - PART 2

ENSURING QUALITY IN ANXIOUS TIMES IS IT TIME , IN THESE TIMES , TO MOVE AWAY FROM MANUAL PROCESSES ? BY BRENDAN READ ; Q & A WITH EXPERT PANEL

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			ILLUSTRATION PROVIDED BY ADOBE IMAGES
CUSTOMER AND AGENT VOICE HOW TO CLEARLY HEAR YOUR CUSTOMERS AND AGENTS PAGE 28	BRAND EXPERIENCE HOW TO TRANSCEND CUSTOMER EXPECTATIONS PAGE 32	WORKPLACE FRICTION HOW TO LOWER FRICTION AND TURNOVER PAGE 34	AGENT EXPERIENCE IMPROVING THE AGENT EXPERIENCE PAGE 38