Contact Center Pipeline March 2025

IDIOM INSIGHTS PAGE 12

MARCH 2025
14
CUSTOMER COMMUNICATIONS
WHEN ENGLISH IS NOT YOUR
20
AGENT WORKFORCES
THE CONTACT CENTER TALENT
CUSTOMERS ’ FIRST LANGUAGE
CRISIS – PART 1
18
GOALS AND INVESTMENTS VISION 2025
24
CUSTOMER SERVICE WHY AUGMENTED / VIRTUAL REALITY ARE THE FUTURE

SPEAKING THE CUSTOMERS ’ LANGUAGE ( S )

MULTILINGUAL AGENTS AND AI CAN HELP . BY BRENDAN READ , CONTACT CENTER PIPELINE ; Q & A WITH EXPERT PANEL

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ILLUSTRATION PROVIDED BY ADOBE IMAGES
AGENT ATTRITION
HOW TO COMBAT AGENT BURNOUT AND ATTRITION
KNOWLEDGE CRISIS
SOLVING THE KNOWLEDGE CRISIS
CUSTOMER EXPERIENCE
THE THREE KEY CUSTOMER SERVICE TRENDS
ARTIFICIAL INTELLIGENCE
THREE WAYS AI IS CHANGING THE CONTACT CENTER
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