Contact Center Pipeline August 2025

AUGUST 2025

TRAINING

BUDGETS PAGE 18
10 RESEARCH
23 GAMIFICATION FROM HEARING TO LISTENING
GAMIFICATION OR GIMMICK?
14
CUSTOMER EXPECTATIONS MEETING DIGITAL-FIRST CUSTOMER EXPECTATIONS
26
ARTIFICIAL INTELLIGENCE AI IS COMING TO YOUR CONTACT CENTER

IMPROVING HEALTHCARE CONTACT CENTER OUTCOMES

HOW CADUCEUSHEALTH BALANCED COSTS AND QUALITY.

BY BRENDAN READ, CONTACT CENTER PIPELINE; Q & A WITH GRANT KNAGGS
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ILLUSTRATION PROVIDED BY ADOBE IMAGES
CUSTOMER SERVICE
USING AI TO CREATE SUPER AGENTS
IDLE TIME
MAKING THE MOST OF IDLE TIME
SALES TRAINING
THE HIDDEN SALES TEAM IN YOUR CALL CENTER
STAFF DEVELOPMENT
RETHINKING TRAINING AND COACHING
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