FROM THE PIPELINE
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
Contact centers have always been an ever-changing environment . In recent years , this has been especially true . With organizations experiencing shut downs , pandemic issues with sickness , managing employee well-being , supply chain issues , remote workers as well as remote students , online shopping … there just hasn ’ t been an area in our lives not greatly affected . With so much change , there is the need to cope in such an ever-changing environment .
You won ’ t want to miss Part 3 of Sangeeta Bhatnagar ’ s 3-part series on Adaptive Leadership . ( Actually , don ’ t miss Part 1 and Part 2 either !). Adaptability has become the leadership skill most needed in dealing with all the change we are seeing in our contact center environments and our lives . As Sangeeta puts it best : ‘ The future of work is human - we all have to learn to adapt to one another AND to the changes taking place all around us ! Change is happening faster than ever , and change will continue to happen at a rapid pace .”
Whether you are a contact center leader , a mom , a dad , a community association member , a teacher … there has never been a greater need for flexibility and adaptability . I wish you the best as we help those around us thrive in these ever-changing times .
CONTACT CENTER FORECAST :
INCREASED CLOUDINESS ?
CONTACT CENTER APPLICATIONS CONTINUE TO BE SOURCED FROM THE CLOUD AND HERE ’ S WHY .
BY BRENDAN READ
BUSINESS CONTINUITY / DISASTER RECOVERY
IS YOUR CENTER REALLY RESILIENT ?
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BY LORI BOCKLUND