Contact Center Pipeline September 2022 September 2022

SPONSOR SPOTLIGHT

WISEROWL PAGE 16

SEPTEMBER 2022
12
BUSINESS CONTINUITY /
DISASTER RECOVERY
36
TESTING
THREE WAYS TO ASSURE BUSINESS
IS YOUR CENTER REALLY RESILIENT ?
CONTINUITY
18
IDIOM INSIGHTS “ SPARE ME ”...
39
CARRIER CONTINUITY CONTINUITY STARTS WITH THE CARRIER

SAFELY CONTINUING CUSTOMER CONTACT HOW CONTACT CENTERS CAN LOWER DISASTER RISKS IN THE NEW NORMAL . BY BRENDAN READ , CONTACT CENTER PIPELINE

PAGE 6
ILLUSTRATION PROVIDED BY INTARARIT ADOBE STOCK
MULTICLOUD
EVOLVING THE CONTACT CENTER
CLOUD MIGRATION
CLOSING THE CUSTOMER SERVICE GAP
CLOUD CONTACT CENTER
DO WE KNOW CLOUDS ( CONTACT CENTERS )?
VENDOR ROUNDTABLE
CONTACT CENTER FORECAST : INCREASED CLOUDINESS ?
PAGE 26
PAGE 28
PAGE 32
PAGE 42