FROM THE PIPELINE
SPONSOR SPOTLIGHT : HGS
PAGE 14
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
There are signs of spring everywhere . The little tree frogs are singing , flowers and trees are budding , the days are longer … all this to say there is change in the air .
PUTTING EMPLOYEE EXPERIENCE AT THE CENTER OF DIGITAL TRANSFORMATION
BY VENU GOOTY
IDIOM INSIGHTS
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Change is everywhere . Could there be much more change in the air than in our centers ? Talk of agility in dealing with the changing times , ChatGPT , chatbots , “ progress ,” supply chain issues , generative and conversational AI , telecom fraud , business continuity and disaster recovery , employee experiences and so much more is in the air .
Just like spring , we are on the cusp of many new beginnings . I hope we can work together to figure out what our future centers will look like .
Please enjoy our May issue !
WHAT GOES DOWN MUST COME UP
A PROGRESS IN SPIRALS .
BY KATHLEEN PETERSON
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