Contact Center Pipeline January 2023 January 2023 - Page 23

CELEBRATING OUR MOST VALUED SPONSORS
AREA OF EXPERTISE .
Building Emotionally Intelligent and Adaptable teams . Developing human capital through diverse tools and techniques .
WHAT IS YOUR BACKGROUND IN THE INDUSTRY ?
I have worked in the Contact Center industry in various roles supporting CX and EX . I started off as an agent at an Answering Service in high school and market research while attending University . Credit Analyst was my first job and then I moved into Recruitment , Coaching , Consulting . Today I am primarily in Human Capital Development and Recruitment .
WHAT DO YOU CONSIDER TO BE YOUR GREATEST ACHIEVEMENT ?
I would say that I am living the values that my father instilled in us which was to “ help those that can never help you back ” and “ what you give with your right hand , even your left hand should not know .”
WHAT DO YOU SEE AS THE GREATEST CHALLENGE FACING THE INDUSTRY ?
In my view , I would say the significant challenge is attracting and retaining top talent . Organizations need to keep up with the changing needs of workforce and the workforce needs to keep themselves ready and adaptable . With rapid change still taking place , we need to continue to focus on pivoting with purpose . Leaders will be required to be more mindful and adaptable to build meaningful connections with all levels of their team .
WHAT WOULD CONTACT CENTER FOLKS BE SURPRISED TO LEARN ABOUT YOU ?
In University I had my own radio show and I still have a longing of hosting a show ! I still have a secret desire to be a DJ !
IN RECOGNITION AND APPRECIATION TO SANGEETA BHATNAGAR OF SB GLOBAL , OUR JANUARY 2023 WALL OF FAME SPONSOR .
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