Contact Center Pipeline January 2023 January 2023 - Page 17

2022 ’ s
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The Fine Art of Contact Center Management By Kathleen Peterson
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20 Empathy Statements to Show Stressed-Out Customers That You Care By Leslie O ’ Flahavan
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7 Ideas to Build Engagement with Work-From-Home Agents By Mike Aoki
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Conquering the New World of Contract Work By Kim Houlne
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SHOULD AGENTS WORK FROM HOME ?
By Brendan Read
One of the long-running conversations in the contact center industry has been whether to have staff ( agents and supervisors ) work-from-home .
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