Contact Center Pipeline January 2023 January 2023

JANUARY 2023

IDIOM INSIGHTS PAGE 12

14 STAFF MANAGEMENT 20 SMB CONTACT CENTER UPDATING THE EMPLOYEE PLAYBOOK
HOW TO SUCCEED IN THE NEW NORMAL
18
VIEWPOINTS WHAT DO YOU WANT TO TAKE WITH YOU IN 2023 ?
24
CUSTOMER ENGAGEMENT BUILDING A WIN-WIN CUSTOMER STRATEGY

MOVING FORWARD : WHAT WILL 2023 BRING FOR CONTACT CENTERS ? CONTACT CENTER PIPELINE ’ S ADVISORY BOARD SHARES TIMELY INSIGHTS TO TAKE INTO THE NEW YEAR .

BY BRENDAN READ , CONTACT CENTER PIPELINE
PAGE 6
ILLUSTRATION PROVIDED BY ALEXDNDZ ADOBE STOCK
VIDEO
TUNING INTO VIDEO
PAGE 28
RETURN ON INVESTMENT
CX : THE KEY TO DRIVING ROI
PAGE 30
DIGITAL TRANSFORMATION
HOW TO CREATE REAL-WORLD LOYALTY
PAGE 32
STRATEGY
EDGING TO THE BRINK OF CHANGE
PAGE 44