ACTIONS SPEAK LOUDER THAN WORDS
master of every task yourself, but to
send a consistent message about
what’s important to you.
Clarity and Consistency: An
employee without a clear view
of what’s expected from him can
hardly be expected to commit to
that hazy and perhaps moveable
goal. Spell out your expectation
explicitly and, if they change,
make sure that’s communicated
promptly and clearly. A recent TNS
Employee Insights report revealed
that 96% of highly engaged
employees responded positively to
the statement, “I have a very clear
idea of my job responsibilities.”
Personal Relationships: If you
think business is all business,
think again. According to the same
report referenced above, 83% of
highly engaged employees across
a variety of industries responded
positively to the statement, “My
supervisor cares about me as a
person.” Only 4% of disengaged
employees
said
the
same.
Employees who trust you and feel
valued will have a greater degree of
engagement and be more invested
in the success of your business.
that you expect from employees,
and consistently modeling the
professionalism, work ethic and
concern for your clients that you
want to see from them. Keeping
their energy and commitment
high means demonstrating your
own positive spirit. A bad day or
a grueling project can be a selffulfilling prophecy, but so can
success.
Building a successful, committed
staff requires committing to the
same goals, standards and priorities
National Association of Consumer Bankruptcy Attorneys
Winter 2015
CONSUMER BANKRUPTCY JOURNAL
29