Say hell
As tech is used more and
more in every part of our
customers’ lives, we need
to be on hand quickly
to install, support,
upgrade or fix their kit.
Team Knowhow, our new
services brand fronted
by our national network
of local experts, will
keep the tech in our
customers’ lives working.
#FamousForServices
L
aunching this summer, Team
Knowhow will help us win more
customers for life – by bringing
together the very best of our Geek Squad
and Knowhow brands and building
on those to offer our customers super
helpful service, support and expertise.
Louise English, Team Knowhow
Brand and Marketing Director, said:
“This means we can help our customers
across the whole lifecycle of a connected
product – giving support on installations,
repairs, insurance, and offering advice
to help customers get the best out of
their technology.
“Our aim is for Team Knowhow to
become the brand that our customers
love because we deliver the best services
and customer experience by obsessively
putting customer satisfaction at the very
heart of our business.”
Find out more by checking out
our microsite:
sayhellototeamknowhow.com
12
CONNECTED | June 2017
Pulling together
Ken Hammond, Geek Squad Customer
Service Manager in our Preston Contact
Centre, said: “We’re already good at
what we do – this will take us to the next
level, and mean we can offer a consistent
world-class service to our customers.”
Jon Hall, Knowhow Customer
Operations Manager in our Sheffield
Contact Centre, said: “This is an exciting
time for our company, bringing together all
the great services we have and giving our
customers an even better experience.”