Connected June 2017 | Page 12

Say hell As tech is used more and more in every part of our customers’ lives, we need to be on hand quickly to install, support, upgrade or fix their kit. Team Knowhow, our new services brand fronted by our national network of local experts, will keep the tech in our customers’ lives working. #FamousForServices L aunching this summer, Team Knowhow will help us win more customers for life – by bringing together the very best of our Geek Squad and Knowhow brands and building on those to offer our customers super helpful service, support and expertise. Louise English, Team Knowhow Brand and Marketing Director, said: “This means we can help our customers across the whole lifecycle of a connected product – giving support on installations, repairs, insurance, and offering advice to help customers get the best out of their technology. “Our aim is for Team Knowhow to become the brand that our customers love because we deliver the best services and customer experience by obsessively putting customer satisfaction at the very heart of our business.” Find out more by checking out our microsite: sayhellototeamknowhow.com 12 CONNECTED | June 2017 Pulling together Ken Hammond, Geek Squad Customer Service Manager in our Preston Contact Centre, said: “We’re already good at what we do – this will take us to the next level, and mean we can offer a consistent world-class service to our customers.” Jon Hall, Knowhow Customer Operations Manager in our Sheffield Contact Centre, said: “This is an exciting time for our company, bringing together all the great services we have and giving our customers an even better experience.”