Connected August 2017 | Page 2

WELCOME TO THE HOT LIST THE TOP FIVE things you need to know THIS ISSUE This issue we’re dusting off our Hawaiian shirts, getting our barbecues ready, and enjoying the summer. To get in the holiday spirit, we take a look at the biggest and best tech trade shows around the world. If you’re looking to join the jet set and catch the latest and greatest product releases then check out page 9. Along the way, we spend some time in the airport terminal getting to know our Dixons Travel team on pages 10-11, and also take a trip to Hong Kong to meet Thierry Le Breton, who heads up our Sourcing team, on page 14. On page 8, we speak to Carphone Warehouse founder Sir Charles Dunstone and new Chairman Lord Livingston about our business’s exciting future. And on page 22 we’ve got a brand new quiz – can you separate the tech fact from fiction? To get even more involved with Connected, find us on Workplace. Just search for ‘Connected’ and join our group to have your say on stories and be part of future features. See you there! ITOR GUEST ED Would you like to be a guest editor? Get in touch with us and you could help with the next issue of Connected. Meet VITTORIO CORNACCHIA, this issue’s guest editor: Vittorio joined us in 2011 as a Geek Squad Agent, starting in Glasgow’s Braehead store, before moving to Glasgow Fort. He’s now a Team Knowhow Service Champion. Vittorio said: “I’ve never been involved in editing a magazine before, but I really enjoyed the experience. I love learning new things. I’m very proud of this issue, partly because there is a lot about our exciting new Team Knowhow brand, but also because there are so many great articles from cover to cover!” Team players Our new national network of local experts, Team Knowhow, will bring together the best of Geek Squad and Knowhow to keep our customers’ tech working. Meet our new-look team on page 12-13. Get to know MyHUB Our new people system MyHUB will change the way we work for the better. Find out how on page 5. Phone it in The Nokia 3310 is set to make its long-awaited return – tech journalist Shane Richmond looks at the timeless appeal of the classic mobile on pages 6-7. No challenge too great Colleagues across our business always go above and beyond to help our customers. On page 17 we find out how we’ve been doing this. Sounds good! Don’t miss our amazing back page competition this month, which gives you the chance to win a Naim Mu-so Wireless Speaker! Contact us WITH YOUR THOUGHTS, STORIES AND SUGGESTIONS BY visiting GET IN TOUCH dixonscarphone.facebook.com/groups/connectedmag ...and you could bag yourself £25 worth of vouchers of your choice! ONLINE EXTRAS: There’s a rather snazzy online version of this magazine with SCAN ME extra features and videos. Check it out at dixonscarphoneconnected.com Strictly private and confidential. This magazine and its contents are the property of Dixons Carphone plc and are for internal use only. No part of this magazine may be reprinted in whole or in part without the prior written permission of Dixons Carphone plc. 2 CONNECTED | June 2017 Look out for the hashtags throughout this issue, which show different parts of our Customer Promise in action: #EXTRAORDINARY PEOPLE #FAMOUSFORSERVICES #UNIQUELYCONNECTED #CUSTOMERSFORLIFE #UNRIVALLEDVALUEANDCHOICE