ConnectCare3 How we make it better | Page 12

“Thanks to the Nurse Navigator at ConnectCare3 who encouraged me to see a cardiologist, I avoided a massive heart attack. She accompanied us to the appointment with the cardiologist and provided us with a written summary. I feel very blessed that I got that second chance.” — Denny; Lititz, PA With such an attentive surgeon’s office and all the great help from my ConnectCare3 Nurse Navigator, all my questions were answered and I was able to undergo this surgery without the least bit of hesitation. — Bruce; Chesapeake Beach, MD I am very thankful that my employer offers ConnectCare3 services to us as a part of our medical benefits. I had no idea how to get help for the injuries I sustained when my doctor’s suggestions were not working. I will always be grateful for the guidance I received . . . to help me find the resources I needed to return to all the activities I enjoy. — Tammy; Harrisburg, PA In 2009 I learned that I had bladder cancer. I’m an independent guy and was hesitant to seek help from anyone. A human resources person in our office encouraged me to contact ConnectCare3, and I’m so glad that I did. A Nurse Navigator from ConnectCare3 went to physician appointments with me, took detailed notes, and explained all my options to me afterwards. I really relied on her knowledge and guidance from the time of my diagnosis, throughout my hospitalization, and post-operatively. A lot of decisions had to be made and it was reassuring to know I had a ConnectCare3 Nurse Navigator to assist me. — Rodney; Carlisle, PA patient satisfaction 99% “exceeded expectations” 12 13